Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents

We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.

Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents

We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.

Announcing Evals and Releases: Evaluate Fin before, during, and after you go live

Providing a complete evaluation system for Fin, you can now test changes before they go live, roll them out with control, evaluate every live conversation, and have confidence in the...

Announcing Evals and Releases: Evaluate Fin before, during, and after you go live

Providing a complete evaluation system for Fin, you can now test changes before they go live, roll them out with control, evaluate every live conversation, and have confidence in the...

The 9 best tools for your early-stage startup tech stack in 2026

Learn how to create a foundational tech stack for your high growth and early-stage startup – starting with these top tools.

The 9 best tools for your early-stage startup tech stack in 2026

Learn how to create a foundational tech stack for your high growth and early-stage startup – starting with these top tools.

Doing the right thing when things go wrong

When customers rely on you, minutes matter in an incident. Here's the process Fin's engineers follow to detect, mitigate, and learn from every one.

Doing the right thing when things go wrong

When customers rely on you, minutes matter in an incident. Here's the process Fin's engineers follow to detect, mitigate, and learn from every one.

How to measure the customer experience as AI scales

Traditional support metrics weren't designed for AI handling most of your conversations. As your Agent takes on more, the gaps in what you can see get bigger. Here's how to...

How to measure the customer experience as AI scales

Traditional support metrics weren't designed for AI handling most of your conversations. As your Agent takes on more, the gaps in what you can see get bigger. Here's how to...

The new product introduction process: How to make sure your Agent is ready every time you ship

Every time you launch a product, your Agent's knowledge base needs to keep pace. Here's the NPI process Fin uses to make Agent readiness part of every release.

The new product introduction process: How to make sure your Agent is ready every time you ship

Every time you launch a product, your Agent's knowledge base needs to keep pace. Here's the NPI process Fin uses to make Agent readiness part of every release.

Conversation design: How to make your AI Agent communicate like your team

If nobody on your team owns how your AI Agent communicates, it defaults to sounding like an LLM. Conversation design is the discipline that fixes that.

Conversation design: How to make your AI Agent communicate like your team

If nobody on your team owns how your AI Agent communicates, it defaults to sounding like an LLM. Conversation design is the discipline that fixes that.

Salesforce signs definitive agreement to acquire Fin

We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B.

Salesforce signs definitive agreement to acquire Fin

We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B.

How to make the case for giving your AI Agent system access

Without access to your backend systems, your AI Agent can answer questions, but it can’t take action. A customer asks to change their payment plan, they get a clear explanation,...

How to make the case for giving your AI Agent system access

Extending Fin as the most open Agent platform

Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best Agent without migrating off your helpdesk.

Extending Fin as the most open Agent platform

Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best Agent without migrating off your helpdesk.